Shipping & Returns
1. Processing Time
All orders are handmade and packed with care. Please allow 3–5 business days for order processing before shipping. During peak seasons or sales, processing may take slightly longer.
2. Shipping Methods & Rates
We offer the following shipping options at checkout:
- Standard Shipping (3–7 business days)
- Expedited Shipping (1–3 business days)
Shipping rates are calculated based on the weight of your order and your location.
3. Tracking Information
Once your order ships, you will receive an email with tracking information. Please allow up to 24 hours for tracking to update.
4. Shipping Locations
We currently ship within [insert country or list of countries]. For international shipping inquiries, please contact us at Trueorganicskincare1@gmail.com or Trueorganicskincare2@gmail.com
5. Delays & Lost Packages
While we do our best to ensure timely delivery, we are not responsible for delays caused by the carrier, weather, or incorrect shipping addresses. If your package is lost or significantly delayed, please contact us and we’ll assist in resolving the issue.
6. Local Delivery or Pickup
(Optional)
We offer local pickup/delivery options in Bridgeport Connecticut —available at checkout or by request.
RETURNS
Returns & Exchanges
Due to the personal and handmade nature of our products, all sales are final. However, if you experience an issue with your order, please contact us within 7 days of delivery and we’ll do our best to make it right.
Allergy Disclaimer
Our products are made with natural ingredients, including essential oils, herbs, and botanicals. We recommend a patch test before full use. True Organic Skincare is not liable for allergic reactions or skin sensitivities—please review all ingredients carefully.
Sustainability Commitment
We are committed to eco-conscious packaging and sourcing practices. Our ingredients are ethically sourced, and we strive to reduce waste wherever possible.